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Skype Operations Framework

Bytes Systems Integration is your partner of choice in your journey to the cloud. Our solution will include Plan, Deliver and Operate when delivering Voice in the Cloud with Cloud PBX and PSTN Conferencing. We are proud to present our Skype Operations Framework aligned offer; “Bytes Uber Cloud Connect, powered by Office 365” where consulting and deployment services aligned with the Skype Operations Framework will be free, subject to a support & voice contract.

Bytes Systems Integration is a Skype Operations Framework (SOF) partner, and a Gold Certified partner in Azure, Office 365 and core Microsoft solutions.

Delivering Success Outcomes Through Office 365

Office 365 is focused on collaboration and productivity, and what better way to start the Cloud journey than by deploying the ultimate collaborative product in the Office 365 suite, Skype For Business with its full voice and conferencing glory though Cloud PBX and PSTN Conferencing. Our operations align with the Skype Operations Framework, which is Microsoft’s guide to successful deployments of Skype for Business. Bytes will not only assist in deployment or migration solution, but also offer support options, and SIP gateway options. Thus giving Bytes the ability to offer end to end solutions leveraging on premise and Office 365 to the requirements and needs of the customer.

Skype Operations Framework

The Skype Operations Framework (SOF) is a comprehensive guide and toolset for implementing and managing a reliable, cost-effective communications service based on Skype for Business. It covers the entire customer lifecycle, including planning, delivery, adoption, operations and migrations. It is a multi-faceted approach to the successful deployment of and migration to Skype for Business Online, incorporating four key elements that have customer success firmly at the center. For more information, please navigate to https://www.skypeoperationsframework.com 

Why Bytes Systems Integration?

Bytes Systems Integration, a division of Altron, is a leading ICT services organization, with over 9,000 staff, a significant National footprint in South Africa and offices and partners in 26 countries in Africa. The operational divisions of Altron comprise Bytes and Altech branded companies providing a broad spectrum of ICT solutions to more than 12,000 customers, across multiple Private and Public sector organizations.    

Bytes is a certified service provider for the foremost ICT brands and an industry leader in our chosen areas of specialization, including the Microsoft suite of solutions. 

What is Bytes Uber Cloud Connect?

Bytes Uber Cloud Connect is an offer which includes consulting, full deployment and/or migration services that are aligned with the Skype Operations Framework, all at zero cost, with the agreement that the customer will sign a 36-month Skype for Business support contract and utilize the Bytes SI SIP voice gateway with per minute billing for the same 36-month period. Bytes will also integrate IP telephones and gateways that can unify existing voice and PABX platforms with Skype For Business. We deliver Voice in the Cloud with Cloud PBX and PSTN Conferencing, all powered by Office 365. The consulting exercise will allow Bytes SI to completely understand the customer needs and determine the deployment requirements and features that will work best for the customer. This solution will focus on Cloud PBX and PSTN Conferencing, and the architecture is based on Microsoft Skype For Business hybrid/CCE technology. This Uber offer is only available in South-Africa.

What’s Included?

PhaseOutcomesActivities

Plan

  • Capture business requirements

  • Define architecture and approach.

  • Assess readiness.

  • Undertake remediation and preparation.

  • Consulting exercise (in person/Remote)
  • Determine customer direct requirements
  • Produce architectural design
  • Define adoption success
  • SAM and Cloud readiness assessment
  • Network readiness assessment
  • Execute persona analysis
  • Determine operational roles and responsibilities
  • Rectify all identified issues
  • Produce role out and project plan
  • Deployment planning

Deliver

  • Deliver high quality Skype for Business Online services on a site by site basis while driving adoption and initiating operations.
  • Identify personas to target new features and capabilities as these are released

 

  • Determine site readiness
  • Deploy agreed role out plan as per Planning phase
  • Perform pilot user acceptance testing
  • Perform user training (Train the trainer sessions)
  • Coordinate device delivery to users
  • Enable services and users
  • Adoption activities (WOW demo sessions)

Operate

 

  • Maintain and enhance the delivery of a high quality and reliable Skype for Business Online service to end users over time

 

  • Monitor service quality and usage according to service support contract
  • Monthly reporting based on SLA
  • Rectify any operate/quality issues

What’s Next?

If you are interested in learning more about the offer , please use one of the below options to contact us

Contact us now to start the discussion:

 

David.botha@bytes.co.za
O365@bytes.co.za

Call: +27823388027

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