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Business Process Outsourcing

Bytes People Solutions approaches business process outsourcing differently.

We do not separate BPO from other business areas. Nor do we disregard the human element that underscores its success. Instead, our end-to-end solution is holistic, integrated and personal. It is a solution that considers the entire system of which outsourcing is a part, as well as the lives that it has the capability to transform.

The Outsource Model is designed to provide a service to customers requiring specialised know-how relating to specific business processes, using a combination of sound business process principles and best practices, leading-edge technologies and well trained personnel.  Our offering includes contact centre solutions, inbound and outbound services, business process optimisation as well as infrastructure.

Contact Person: Dr Madelise Grobler

Tel. 011 205 7406

Email: Madelise.Grobler@bytes.co.za

Services & Solutions

Bytes People Solutions has a highly unique approach to servicing the local market as well as off-shore operations. Essentially Bytes People Solutions is able to combine its people-focussed solution offering and deliver a truly people-based solution set aimed at enhancing the customer experience through... Read more /

Bytes People Solutions’ approach to business process outsourcing focuses on bringing in people who have been sufficiently upskilled and who have received the necessary investment in their professional trajectory.

This is achieved through our skills factory as well as the on-board training we offer... Read more /

Bytes People Solutions is proud to boast attractive off-shoring locations situated in the major cities across South Africa.

South Africa has fast become a competitive and attractive off-shoring destination for many global players. Bytes works with its international clients to deliver best-fit... Read more /

The business process outsourcing industry has developed into a key job creator for South Africa, a country afflicted by mass unemployment and skills shortages.

Bytes People Solutions is well-positioned to capitalise on these opportunities through its skills development and talent management... Read more /

Bytes People Solutions currently provides the following inbound and outbound services to our customers:

Customer Care Customer Loyalty Inbound and Outbound Contact Centre Services Customer Service Welcome / On-boarding Over-flow (on-demand) Proactive Retensions E-mail, SMS, Chat, Social Voice of the...
Read more /

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