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Bytes People Solutions recently started to present the ITIL Foundation course and examination.

ITIL (IT infrastructure library) provides best practices for IT Service Providers. Even basic knowledge of this topic will help you to use this experience within your organisation.

In our ITIL foundation trainings you will learn:

  • which IT processes are used and how they are defined
  • how IT service management knowledge and methodologies are gaining value to both IT service providers as well as their customers
  • how ITIL as a common language is saving time by avoiding misconceptions
  • how IT service providers are able to define their strategy
  • how the design of services is defined
  • how IT services can be implemented without any disruption of operations or subsequent incidents
  • which organizational changes and tools are necessary to come to stable IT operations
  • how continual improvements and useful reports can be implemented

This training has a duration of 3 days from 09:00 am to 05:00 pm latest. The exam is included on day 3. The exam fee is included in the training fee.

Please see the menu option Schedules for detail information and training dates for the ITIL Foundation course.

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